How a Clean, Well-Maintained Property Boosts 5-Star Reviews (and Bookings!)

In the world of short-term rentals, 5-star reviews aren’t just a nice bonus — they’re your marketing engine. High ratings mean better visibility on Airbnb and Vrbo, more bookings, and more income. So what’s the most consistent way to earn those glowing reviews? A spotless, well-maintained rental. At Cabinology, we’ve helped dozens of STR owners in Gatlinburg, Pigeon Forge, and Sevierville turn average properties into 5-star guest favorites — just by focusing on the details.

1. Cleanliness Is the #1 Review Factor

When guests open the door, the very first thing they notice is cleanliness — or the lack of it. Smudged counters, dusty baseboards, or missed trash instantly send a message that your property isn’t professionally cared for.

How to Fix It:

• Use a detailed turnover checklist

• Don’t rely on “quick cleans”

• Hire professionals who know STR standards (like Cabinology!)

Pro Tip: We take time-stamped photos and send them to hosts after each job, so you know exactly what guests are walking into.

2. Little Fixes Make a Big Impression

That squeaky door, burnt-out lightbulb, or wobbly table may seem small — but to guests, it can feel like neglect. Small maintenance issues often show up in reviews with phrases like “not well cared for” or “looked nice online but disappointing in person.”

How to Stay Ahead:

• Do a monthly maintenance check of your entire property

• Keep tools and common replacement parts on hand

• Or better yet, schedule routine property care with a trusted local team

3. Details = Delight

It’s not just about what’s clean — it’s about what’s thoughtful. Fresh linens, sparkling mirrors, organized spaces, and that “just cleaned” scent leave guests feeling pampered. These are the things that make guests say “Wow.”

Guest-Approved Details:

• Rolled towels and extra TP

• Clean, fresh-smelling bedding

• Fingerprint-free appliances

• Empty trash cans with liners replaced

• Coffee area stocked and tidy

4. Stress-Free Guests Leave Better Reviews

When guests never have to think about cleanliness, supplies, or calling about a fix — they relax. And relaxed guests leave better reviews. The fewer surprises during their stay, the better your odds of earning that 5-star rating.

Need Help Managing the Details?

Whether you’re local or managing remotely, Cabinology takes the stress out of turnover days and maintenance calls. Our cleaning and repair team works across Gatlinburg, Pigeon Forge, and Sevierville — and we specialize in vacation rentals just like yours.

Contact us today to get a free quote or ask how we can support your STR — and help you get the reviews (and bookings) you deserve.